Brief Profile

Dr. Piyush Gupta is a faculty in the area of Operations Management. He has done Ph.D. from Indian Institute of Management (IIM) Ranchi and post-graduation in M.Tech from Indian Institute of Technology (IIT) Dhanbad in Industrial Engineering & Management. He has more than three years of teaching and research experience. He has worked in FIIB, New Delhi. He has published many high-quality papers in top journals such as Information Technology & People, International Journal of Retail & Distribution Management, International Journal of Productivity & Performance Management, to name a few. His area of research interests falls in service operations, behavioral operations research, process analysis and improvement. He has involved in doing interdisciplinary research as well. He is also serving as the associate editor in emerald publishing journal.

• Educational Qualifications
  

  Ph.D. :

  Ph.D. in Operations Management from IIM Ranchi

  M.Tech :

  M.Tech in Industrial Engineering & Management
  

• Training Received
  
  • Attended various workshops on Case Writing and Research Methods
  • Undergone AUTOCAD Training in CETPA INFOTECH PVT LTD (4 Weeks)
  • Attended National Seminar on “Advanced Manufacturing Process”
• Work Experience
  

  More than 3 Years – Teaching and Research

  • Assistant Professor at Fortune Institute of International Business (FIIB), New Delhi, India
  • Teaching: Taught the courses of Operations Management, Service Operations Management, Supply Chain Management, Quality Management & Six Sigma, and Warehouse Management
  • Research Interest: Area of research interest includes Service Operations, Behavioral Operations Research, Process Analysis & Improvement
  • FDP Conducted: Resource person at FDP conducted by FIIB, New Delhi on the topic ‘Advanced Research Methods’
• Awards & Recognition
  
  • Awarded with the Best Faculty Researcher of the Year (2020) at FIIB, New Delhi
  • Senior Editor at South Asian Journal of Marketing, Emerald Publishing
• Fellowship/ Scholarships
  

  GATE (2012, 13 and 14), CSIR NET JRF

• Publications
  
  • Gupta, P., Sachan, A. and Kumar, R. (2020), “Different stages of the e-service delivery system process: belief–attitude–intention framework”, International Journal of Retail & Distribution Management, Vol. 48 No. 7, pp. 687-706. https://doi.org/10.1108/IJRDM-01-2019-0014 (ABDC – A, ABS – 2 and Scopus – Q1)
  • Kumar, R., Kumar, R., Sachan, A. and Gupta, P. (2021), “An examination of the e-government service value chain”, Information Technology & People, Vol. 34 No. 3, pp. 889-911. https://doi.org/10.1108/ITP-09-2018-0438 (ABDC – A, ABS – 3 and Scopus – Q1)
  • Gupta, P., Pranjal, P., Bera, S., Sarkar, S. and Sachan, A. (2021), “Performance improvement of supplier-side e-tender-driven marketing process”, International Journal of Productivity and Performance Management, Vol. 70 No. 8, pp. 2032-2051. https://doi.org/10.1108/IJPPM-11-2019-0534 (ABDC – B, ABS – 1 and Scopus – Q2)
  • Singh, J., Rana, S., Abdul Hamid, A.B. and Gupta, P. (2022), “Who should hold the baton of aviation sustainability?” Social Responsibility Journal, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/SRJ-05-2021-0181 (ABDC – B, ABS – 1 and Scopus – Q1)
  • Gupta P., Pranjal P., Sachan A. and Prasad P., “Managing arrival variability in healthcare services: Case of an out-patient department”, International Journal of Productivity and Quality Management, Vol. 34 No. 2, pp. 135-157. 10.1504/IJPQM.2020.10030466 (Scopus – Q2 category journal – earlier ABDC – C category)
  • Gupta, P. and James-William, R., 2020. Conference Review: 5th International Management Conference on Advances in Management Through Research, Innovation and Technology. FIIB Business Review, 9(1), pp.25-27. https://doi.org/10.1177%2F2319714520912648 (ABS – 1, Scopus journal
• Paper Presentations/Accepted at Conferences
  
  • Gupta, P., & Sachan, A. (2019, May 2-6), Impact of Different Stages of E-Service Delivery Process on the Customer Satisfaction. Paper accepted for presentation at the 30th Annual International Conference of the Production and Operations Management Society (POMS, 2019), Washington D.C.
  • Gupta, P., & Sachan, A. (2019, May 2-6), Customer-Oriented Performance Evaluation of Online Retailers Based on Perceived E-Service Delivery Process as a Measure. Paper accepted for presentation at the 30th Annual International Conference of the Production and Operations Management Society (POMS, 2019), Washington D.C.
  • Gupta, P., & Sachan, A. (2019, May 2-6), Impact of Customer-Perceived Multi-Stage E-Service Delivery Process on the Customer Satisfaction. Paper accepted for presentation at the 30th Annual International Conference of the Production and Operations Management Society (POMS, 2019), Washington D.C.
  • Gupta, P., & Sachan, A. (2019, April 7-11), Mediation of attitude in B-A-I model of e-service delivery process. Paper presented at the 28th International Conference for Management of Technology (IAMOT, 2019), National Institute of Industrial Engineering (NITIE), Mumbai.
  • Gupta, P., & Sachan, A. (2019, March 5-7), The Influence of Customer’s Belief about E-service Delivery Process on Behavioral Intentions: The Mediating Role of Attitude in a B-A-I Model. Paper accepted for presentation at the 9th International Conference on Industrial Engineering and Operations Management (IEOM, 2019), Bangkok.
  • Gupta, P., & Sachan, A. (2019, Jan 5-6), Relationship between Belief about E-service Delivery Process and Intention to Use: The Mediating Role of Attitude towards Service Provider. Paper accepted for presentation at the 10th POMS-HK International Conference (POMS-HK, 2019), Hong Kong.
  • Gupta, P., & Sachan, A. (2018, Dec 20-22), Scenario analysis of a supplier-side e-tender driven internal process in a B2B context: A discrete event simulation study. Paper presented at the 22nd Annual International Conference of the Society of Operations Management (SOM, 2018), IIM Kozhikode.
  • Gupta, P., Pranjal, P., & Sachan, A. (2018, Nov 29-30), Performance analysis and improvement of a typical e-tender driven marketing process in a B2B context: A discrete event simulation study. Paper presented at the 18th Consortium of Students in Management Research (COSMAR, 2018), IISc Bangalore.